This is my rant about our experience with buying our wedding rings at the Zales in Bellis Fair Mall:
This week we bought our wedding rings from Zales. We tried to do a bit of shopping around, but honestly liked the looks of a few of their rings better than others we’d seen elsewhere. A few weeks ago, we went in to the store in the mall and asked if they could get a particular ring in, as I wanted to see it before I ordered it online (if I was going to do that). A very wonderful, friendly, and helpful girl was more than happy to have it sent up from a store in Alderwood, and she said the ring would probably be in the following Wednesday (about a week later).
We were cool with that, and as planned, stopped in the following week to see the ring. The girl who’d helped us before wasn’t there, and the two women who were working seemed to be annoyed that I was asking if the ring was in, since I hadn’t been called. (They also seemed to not favor Vanessa, the girl I’d talked to before.) After looking around a bit for any notes about it, they concluded that it wasn’t in yet and said it probably would be soon. A few days later (now 1.5 weeks after the initial order) I stopped in again to see if my ring had come in to look at. Same story, and I was assured that they’d let Vanessa know, as she’d been out all week. I thanked them and apologized for seeming to be pushy about it, but I figured my expectations were reasonable.
Got a call from Vanessa the next day (Saturday) and she was incredibly apologetic (and said so three times), to the point where she even gave me her cell phone number in case I needed to call her for anything. She let me know that there had been an error at the other store and my ring would be in on Wednesday, which it was. So we checked it out, and it turned out to not really suit my style, though the older woman who was helping us (one of the ones who’d “helped” me before) thought it was the nicest ring there. Sure, it was nice, but it wasn’t me.
We ended up buying a plain white gold band for Ty, and a nice, simple ring (but hey, three diamonds isn’t bad) for me. They needed to be sized, so we left them and were told we could pick them up on Saturday. (By the way, what’s with jewelry store workers and forcing really small ring sizes on you? Vanessa was really good about that.) Anyway, as planned we stopped by Zales on Saturday to pick up our rings.
Guess what kind of a reception we got when we walked in? The younger woman (of the two who “helped” me when Vanessa was gone) rolled her eyes and muttered “Oh god” under her breath, then walked to the other end of the store and stayed there. (To think I’d even smiled at her when I recognized her!)
But excuse me? Did I do something wrong? Was it wrong to wonder why it took three weeks for a ring to come in for me to see? Is that how you treat a customer who has just given your business a large sum of money? Was I ever abrupt or confrontational about it? All I wanted was to know what was going on, because we were getting down to the wire and I didn’t want to risk not getting our rings in time. Excuse me if I’m not high-class and high-style, but this is Bellingham, not Bellevue. It’s not like I’m some single mother of three, waltzing in with a wailing child under each arm and the third off getting into trouble some distance away, smearing dirt and grime over everything that’s touched. I was never pushy, never rude, just friendly and mildly concerned (but easily mollified).
In any case, lesson learned? I’ll not set foot in the Bellingham Zales again, if I can help it. If we need anything, we’ll find one elsewhere, likely in Burlington (edit: actually Everett). And if the experience there proves disappointing, we’ll probably write the company off and find a local jeweler.
I managed to find Vanessa on Facebook and sent her a message thanking her for all the trouble she went through, and for her sincere desire to see our needs were met. I think kindness and sincerity should be rewarded, and that goes for all professions. Now if only we could enforce that.
Note: The ring pictured is the one I ended up buying, and yes, I do love it.